タイトル 装飾

International Shipping Policy

海外配送ポリシー

Victorian maiden ships to destinations outside Japan. Please be sure to read the following information before placing your order.

Contents

  1. 1. Shipping Destinations
  2. 2. Shipping Fees
  3. 3. Dispatch
  4. 4. Shipping Methods and Tracking
  5. 5. Customs Duties and Import Taxes
  6. 6. Payment Methods
  7. 7. Notes When Ordering
  8. 8. Undelivered Packages
  9. 9. If Your Package Does Not Arrive
  10. 10. Returns, Exchanges and Cancellations
  11. 11. Contact Us

1. Shipping Destinations

Asia China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Malaysia
North America United States, Canada
Oceania Australia, New Zealand

We do not ship to any countries or regions other than those listed above.

2. Shipping Fees

Shipping is free on orders of ¥30,000 JPY or more.
For orders under ¥30,000 JPY, a shipping fee of up to ¥10,000 JPY applies (the amount varies by country/region).
The exact shipping fee will be displayed at checkout once you enter your shipping address.

3. Dispatch

  • Orders are dispatched within 2 business days from the date the order is completed. Orders (payments) made on Saturdays, Sundays and Japanese public holidays will be processed from the next business day. Business days and times are based on Japan Standard Time (JST).
  • Pre-order items will be shipped as soon as they arrive in stock. The delivery period stated on each product page is an estimate and may be earlier or later. If delivery is delayed, we will announce it in the NEWS section of our website.
  • If you purchase pre-order items together with in-stock items, all items will be shipped together according to the pre-order shipping schedule.
  • International deliveries may be significantly delayed due to international circumstances and other factors. In the event of a significant delay, we will look into the situation and contact you individually.

4. Shipping Methods and Tracking

Due to international circumstances and other factors, we may be unable to ship to countries or regions where Japan Post has suspended acceptance of EMS. For the latest status, please check Japan Post "Service availability by country".

5. Customs Duties and Import Taxes

  • Customs duties and import taxes may be charged under the laws of your country or region. Duties and taxes are applied in accordance with the regulations of the customer's country or region.
  • Customs duties and other taxes are to be paid by the customer as the importer (recipient).
  • Tax rates vary by destination country or region, and high taxes may be charged. As we are unable to tell you the amount in advance, please be sure to check the customs duties of your destination country or region before placing your order.
  • If you refuse to pay customs duties, or if the package exceeds its holding period, the ordered items will be returned to us or disposed of. Any costs actually incurred for a return or disposal due to customer reasons will be borne by the customer. Whether a refund can be made, and the amount, will be communicated to you after we have checked the circumstances of the return or disposal and the costs incurred.

6. Payment Methods

  • For orders from outside Japan, you can pay by credit card (Visa, Mastercard, American Express, JCB, etc.), PayPal, WeChat Pay (微信支付) or Alipay (支付宝).
  • The checkout page also shows payment methods intended for customers in Japan, such as convenience store payment (コンビニ決済), smartphone QR code payment (スマホ決済), Paidy pay later (あと払い), au PAY and bank transfer (銀行振込), but these may not be available for orders from outside Japan. Please choose one of the payment methods listed above.
  • Prices are displayed and charged in Japanese yen (JPY).

7. Notes When Ordering

  • Please be sure to enter the recipient's full name. If a shortened name or nickname is used, the package may be subject to inspection, which will delay shipment.
  • Please provide contact details (phone number / email address) at which you can be reached. We may contact you before shipping to confirm the delivery address. Please check your email settings so that you can receive emails from us.

Invoices, Shipping Labels and Packing Slips

Regulations require that the listed price of the items be stated on the shipping label. We do not accept requests to declare a value lower than the actual listed price. Please note that we cannot accommodate such requests even if they are written in the order notes.

Changing the Shipping Address

You may be able to change the shipping address before the items are shipped. If you need to make a change, for example because you entered an incorrect address, please contact us as soon as possible.
As a rule, we cannot change the shipping address after the package has been collected by the carrier. If the package is returned and you wish to have it reshipped, you will be charged all costs from the return through to the reshipment.
* The package may already have been collected before you receive our shipping notification.

8. Undelivered Packages

  • If delivery cannot be completed because you were not at home or for other reasons, and the package is returned after its holding period has expired, you will be charged the actual shipping cost for reshipment.
  • Reshipment is limited to one time per order.
  • If we cannot confirm your payment within 14 days of our request for the related costs, your order will be cancelled.
  • Any costs actually incurred for a return or disposal due to customer reasons will be borne by the customer. Whether a refund can be made, and the amount, will be communicated to you after we have checked the circumstances of the return or disposal and the costs incurred.

9. If Your Package Does Not Arrive

  • If your package does not arrive or another delivery problem occurs, please contact both the post office (carrier) in your country or region and us.
  • You can check the tracking status on the tracking pages listed in 4. Shipping Methods and Tracking.
  • We will ask the carrier to investigate. At the same time, please also request an investigation from the post office (carrier) in your destination country or region. The investigation may take about one month.
  • If the carrier's investigation confirms that the package has been lost, we will refund the price of the items and the shipping fee you paid.
    * Please allow some time for the refund to be processed.

10. Returns, Exchanges and Cancellations

  • As a rule, orders cannot be cancelled once confirmed. This applies to all orders, including pre-order and in-stock items.
  • As a rule, we do not accept returns or exchanges for customer reasons (for example, the size does not fit or the item looks different from what you expected).
  • If you receive an item different from what you ordered, or an item with significant stains or damage that were not described, please keep the item as it arrived without removing the tags, and contact us as soon as possible after it arrives (within 4 days as a guide). We will accept a return or exchange. In this case, we will cover the shipping costs.
  • For details, please see our User Guide (in Japanese).

11. Contact Us

If you have any questions, please contact us via our contact form or at cs@victorianmaiden.com.

In addition to this website, Victorian maiden also has an official Taobao store. We hope you will visit it.
Visit the Victorian maiden official Taobao store

Last updated: October 16, 2026